Liberty Mutual homeowners insurance review 2024

Our thoughts on Liberty Mutual

Liberty Mutual is one of the largest home insurance companies in the U.S., with a strong financial rating. However, the company has a lot of complaints; its NAIC complaint ratio is 3.09, well above the baseline of 1.00. 

Liberty Mutual didn’t perform particularly well in all aspects our home insurance survey, but still outpaced some competitors and 91% of customers said they plan to renew.

Because Liberty Mutual doesn’t provide average home insurance rates to our data service, Quadrant, we can’t compare it to other companies in terms of cost or rank it on our best home insurance companies list. Liberty Mutual insurance rates, like all companies, will vary from place to place, so you’ll need to get quotes for your home to compare with other companies,

“Compare rates across insurers for similar coverages. Investigate available discounts, such as for bundling or security systems,” says Siwei Gao, professor of insurance studies at Eastern Kentucky University.

Overall: Liberty Mutual homeowners insurance reviews are mixed regarding customer service, but current customers largely recommend the company and plan to renew.

Pros

• Available nationwide
• A large, stable company with a solid financial standing
• Scored well for trust in our survey

Cons

• Below-average customer satisfaction ratings with J.D. Power
• Liberty Mutual doesn’t publish rates, making it difficult to compare
• Scored poorly for customer service in our survey

Where can you buy Liberty Mutual homeowners insurance?

Liberty Mutual home insurance is available in all 50 states and in D.C. Unlike other major home insurance companies, Liberty Mutual has not stopped the sale of home insurance policies in California or in Florida.

What does Liberty Mutual homeowners insurance cover?

Liberty Mutual home insurance coverage on a standard homeowners insurance policy covers all of the basics:

• Your house (dwelling coverage)
• Any detached structures on your property (other structures)
• All of the contents of your house (personal property)
• Extra bills incurred when you can’t live at home due to a covered loss (loss of use/additional living expenses)
• Damages or injuries to others caused by you or occurring on your property (personal liability and medical payments)

Liberty Mutual also includes inflation protection with every policy, which increases your dwelling coverage to keep up with inflation and avoid being underinsured.

There are some additional coverages available on a Liberty Mutual homeowners policy that can expand and add onto the basic coverage.

• Water backup, which covers water damage caused by water or sewage that backs up into your home
• Personal property replacement cost
• Scheduled personal property endorsement for high-value items

Liberty Mutual home insurance exclusions are the standard ones, including:

• No coverage for floods and earthquakes
• Coverage limits on certain types of personal property, like jewelry, fine art, musical instruments and sports equipment.
• No coverage for excluded perils like war and terrorism, nuclear hazards, animal and pest damage and water and sewer backup (unless endorsed)

How much is Liberty Mutual home insurance?

Unfortunately, Liberty Mutual does not provide rate data to our data service, Quadrant. As a result, we don’t have any rate information available. Request a Liberty Mutual home insurance quote to compare rates.

Liberty Mutual home insurance discounts

Since Liberty Mutual doesn’t provide rate data, we also don’t have any information on discount percentages or how they affect rates.

However, the following Liberty Mutual home insurance discounts are listed on the company’s website:

• Claims-free
• Safe homeowner program
• Early shopper 
• Newly purchased home 
• New/renovated home
• New roof
• Wind mitigation credit
• Insured to value discount
• Preferred payment discount
• Paperless policy discount

In addition, Liberty Mutual offers an auto and home discount, or multi-policy discount, when you purchase both auto and home insurance.

Liberty Mutual vs. competitors: How does Liberty Mutual stack up?

While we don’t have Liberty Mutual home insurance rates to compare to competitors, we can see how it fared in our 2024 best home insurance companies survey. Liberty Mutual didn’t rate particularly highly in any of the categories below but did outscore some competitors, in some categories.

What do people ask about Liberty Mutual?

Insurance shoppers and current customers alike have questions about Liberty Mutual home insurance. We’ve provided answers to some of them here.

Did Liberty Mutual increase rates?

Home insurance rates are going up everywhere due to increased claim costs and inflation. Liberty Mutual has had a cumulative rate increase of 33.7% since 2022, per S&P Global. That’s significant, but it’s not the highest among major insurance companies.

How do I cancel Liberty Mutual home insurance?

To cancel your Liberty Mutual homeowners policy, contact your insurance agency or contact Liberty Mutual directly.

Does Liberty Mutual have online chat?

Liberty Mutual doesn’t have an online chat service, but does offer a 24/7 toll-free claims line and support through the mobile app.

Is Liberty Mutual a good homeowners insurance company?

Although there were some low scores in other categories of the home insurance survey, Liberty Mutual performed pretty well when we asked current customers about trust, renewals and whether they’d recommend Liberty Mutual to others.

Do people trust Liberty Mutual?

Our survey found that 65% of Liberty Mutual customers say they trust the company which was on the low end of the survey; however, few companies performed particularly well in this category.

Do people recommend Liberty Mutual?

In the survey, 87% of customers surveyed said they would recommend Liberty Mutual to others. That’s a pretty good number, although several companies performed better. Erie topped the list at 95%.

Do people plan to renew with Liberty Mutual? 

Liberty Mutual customers largely plan to renew with the company, with 91% of those surveyed saying they plan to renew. Several companies performed better, and Erie again topped the list at 97%.

Is Liberty Mutual good at paying claims?

Liberty Mutual earned a slightly below-average score of 870 out of 1,000 on J.D. Power’s 2023 Property Claims Satisfaction survey. The industry average was 874. That indicates that Liberty Mutual's home insurance claims service might need some work.

That said, complaints about claims are common to all home insurance companies, and Liberty Mutual’s score with J.D. Power is only a little below the average.

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